1.1 The contract will become effective as from the date the client's booking is confirmed in
writing, by fax or by e-mail and the deposit, referred to in Clause 2.1, is received by Wild at Heart Safaris
(hereinafter known as the Company).
1.2 The contract is subject to the Namibian Law.
1.3 Any person making a reservation as per Clause 8.4 accepts the terms and conditions of this agreement set out
HOW TO BOOK
2.1 A 25% deposit of the full amount due is required to confirm any reservation and is to be
done by the agent or client (see Clause 8.1) in writing, by fax or e-mail.
2.2 The Company must receive the balance of the contract price no later than 60 days prior to departure.
2.3 If the Company does not receive the full contract price 60 days before the departure date, the Company may
cancel the reservation and retain whatever deposit or other funds it has already received from the client or his
3. First National Bank, Namibia
Account Name: Wild at Heart Safaris CC
Account Number: 62115674435
SWIFT Number: FIRNNANX
Branch Code: 280472
4.1 Any cancellation by the client of a confirmed booking must be done in writing, fax, telex to
the Company whereupon cancellation charges as per Clause 4.2 will apply:
4.2 If the safari is cancelled, the following cancellation fees apply:
6 - 8 weeks notice: 10% of full amount
4 - 6 weeks notice: 25% of full amount
Less than 4 weeks notice: 50% of full amount
Less than 3 weeks notice: 100% of full amount
4.3 No refund will be made by the Company if, for any reason, inclusions or parts of the tour
cannot be carried out / or utilized. These would include all facets such as meals, game drives, accommodation etc.
This would also apply to any client who has booked a tour but fails to undertake the tour for any reason.
6.1 The Company reserves the right to increase the price of any tour prior to departure due to
factors beyond the control of the Company, such as, without being limited to, and increase in fuel prices, new
Government legislation, accommodation price increases, fluctuations in exchange rates, etc.
6.2 If the Company announces an increase in the tour price in terms of this Clause, such addition amount must be
paid to the Company before the departure of such tour or else the Company shall have the right to cancel the tour
and the charges in Clause 4.2 will apply.
CHANGES TO TOURS
7. The Company shall at any time have the right, in its entire discretion, to alter the terms of
the booking in relation to the route, timetable, itinerary and accommodation. The Company shall, however, make
every effort to offer the client an alternative tour of a comparable standard.
Should the alternative be of a lesser standard, the client will be refunded the difference, but should there be an
increase, the client shall have the right to either reject the alternative and obtain a refund of the relevant
portion of the original contract sum, or to accept the alternative and pay the increased cost. In the event of the
client rejecting the alternative tour and claiming a refund, such rejection will be treated as a cancellation and
the refund will be calculated according to Clause 4.2 hereof. The client shall have no claim against the Company
for any damages arising out of the alternative booking.
RESPONSIBILITY AND LIABILITY
8.1 Neither the Company nor any person acting for through and on behalf of the Company shall be
liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality
of the a foregoing shall particularly not be responsible for the loss or damage arising from any errors or
omissions contained in its brochure or other literature, late or non-confirmation or acceptance or bookings, loss
or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not.
8.2 The Company shall have the right at any time at it's sole discretion, to cancel or the remainder thereof or to
make an alteration in the route, accommodation price or other details of the safari. This would include any event
of any tour being rendered impossible, illegal or inadvisable by weather, avalanches, strike, war, government or
other interference or due to any other cause whatsoever. The extra expenses incurred as a result thereof shall be
the responsibility of the client.
8.3 The Company may at its discretion and without liability or cost to itself at any time cancel, or terminate, a
client's booking and in particular, without limiting the generality of the a foregoing, it shall be entitled to do
so in the event of illness or the illegal or incompatible behavior of any client undertaking he tour, who shall in
such circumstances not be entitled to any refund.
8.4 Any person making a reservation with the Company (refer to Clause 1.1) warrants that he or she has the
necessary authority to enter into this contract on behalf of the person or persons included in such a booking. The
person making the reservation shall be liable for the total amount due to the Company.
9.1 It is the onus and responsibility of the client to obtain the necessary comprehensive
insurance before departure for any possible cancellations, medical expenses, protection or personal property and
9.2 The onus is upon the client to ensure that passports and visas are valid for the duration of the safari. The
Company cannot be held liable for any necessary visas or other travel documents not held by clients. In the event
of a client not having the necessary documentation to enter any area or country the Company shall reserve the right
to leave the client at the point of entry of such area or country. In such an event, the Company will not be held
responsible to the client for further travel arrangements.
HEALTH AND PERSONAL SAFETY
10.1 The client shall be reasonably fit to undertake the tour.
10.2 Anti-malaria precautions should be commenced prior to tour departure if applicable. A medical doctor should be
consulted for advice.
10.3 Tours offered by the Company cover a wide spectrum of the African wilds and neither the Company, its employees
or agents can be held responsible for any injury or other related incidents whilst on the tour / safari.
11. Due to the rugged terrain, the Company cannot be held
responsible for damage or loss of any personal items including bags, contents of bags or photographic and related
equipment. Due to extremely dusty conditions, please ensure all bags are "dust proof".
For bookings and info call:
+264 (0)811229342 / 812982759